Last updated: August 2023.

Santa Casa de Misericórdia de Aparecida, a legal entity governed by private law, headquartered at Rua Barão do Rio Branco 470 - Centro Aparecida, São Paulo - Brazil, registered with the CNPJ/MF under No. 43667179000148 takes your privacy seriously and ensures the security and data protection of all its customers, partners, suppliers and users.

This Privacy Policy is intended to inform you about how we use and disclose information collected from your visits to our site and from messages we exchange with you.

BY ACCESSING OUR WEBSITE, SENDING COMMUNICATIONS OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF TREATMENT OF YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as rights you can exercise in relation to Personal Data processed by us. If you have any questions about our use of Personal Data, please contact marketing@scma.org.br.

In addition, the Privacy Policy does not apply to any third-party applications, products, services, website or social media features that may be offered or accessed through the Website. Accessing these links will cause you to leave the Store and may result in third parties collecting or sharing information about you. We do not control, endorse or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website with which you interact before permitting the collection and use of your Personal Data.

If you send us Personal Data relating to other natural persons, you represent that you are competent to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.

For the purposes of this Privacy Policy:

“Personal Data” means any information that directly or indirectly identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others;

“Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious conviction, political opinion, membership of a trade union or religious, philosophical or political organization, data relating to health or sex life, genetic or biometric data;

“Processing of Personal Data” means any operation performed on Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or, alternatively, making available, harmonization or combination, restriction, erasure or destruction. The Processing of Personal Data is also considered to be any other operation provided for under the terms of the applicable legislation;

“Data Protection Laws“ means all legal provisions governing the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, the General Personal Data Protection Law (”LGPD").

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you by personalizing and improving your experience. Examples of how we use data include:

To confirm or correct the information we have about you;

To send you information that we believe may be of interest to you;

To personalize your experience of using the site;

To personalize newsletters sent to you based on your interest in our Site; and

To contact you at a telephone number and/or e-mail address you have provided. We may contact you in person, by voice message, through automatic dialing equipment, by text messages (SMS), by e-mail, or by any other means of communication that your device is capable of receiving, in accordance with the law and for reasonable commercial purposes.

In addition, the Personal Data provided may also be used in the manner we deem necessary or appropriate: (a) under Data Protection Laws; (b) to meet the requirements of legal process; (c) to comply with a court order, regulatory decision or decision of competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect the rights, privacy or safety of us, you or others; (f) to detect and prevent fraud; (g) to enable us to use available remedies or limit damages we may suffer; (h) in other ways permitted by law.

OUR SITE IS NOT INTENDED FOR PERSONS UNDER THE AGE OF EIGHTEEN (18) AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.

Non-provision of Personal Data

You are not obliged to share the Personal Data we request, however, if you choose not to share it, in some cases we will not be able to provide you with full access to the site, some specialized features or be able to provide the necessary assistance or enable the delivery of the product or provide the service contracted by you.

Data collected

The general public can browse our site without having to register or submit any Personal Data. However, some of the site's features may require you to register and submit Personal Data.

In contacting the site, we may collect:

Contact details. Name, surname, telephone number, city, state and e-mail address; and

Information you submit. Information you send via a form (queries, complaints, suggestions, criticisms, compliments, etc.).

In the general navigation of the site, we may collect:

• Location data. Geolocation data when you visit the Store;

  Preferences. Information about your preferences and interests in relation to products/services (when you tell us what they are or when we infer them from what we know about you);

  Website navigation data. Information about your visits to and activities on the Website, including the content (and any advertising) you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons and embedded web links. To learn more, read how we use Automatic Data Collection Tools in section 7 below;

  Anonymous or aggregated data. Anonymous survey responses or anonymous and aggregated information about how the Website is used. During our operations, in certain cases, we apply a de-identification or pseudonymisation process to your data so that it is reasonably unlikely that you could be identified using the technology available to us; and

  Other information we may collect. Other information that does not specifically reveal your identity or that does not directly relate to an individual, such as browser and device information; website usage data; and information collected through cookies, pixel tags and other technologies.

  Unless you inform us in a free form that you fill out, we do not collect Sensitive Personal Data.

Sharing Personal Data with Third Parties

We may share your Personal Data:

With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for certification and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content customization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;

With third parties, for the purpose of helping us manage the website; and

With third parties, in the event of any reorganization, assignment, transfer or assignment of all or part of our business (including in connection with bankruptcy or similar proceedings).

International Data Transfers

Personal Data and other information collected by us may be transferred to or accessed by entities within the corporate group of our partner companies around the world in accordance with this Privacy Policy.

How Personal Data is Automatically Collected

When you visit the Website, it may store or retrieve information on your browser, either in the form of cookies and other similar technologies. This information may be about you, your preferences or your device and is primarily used to make the Website work as you expect it to. The information does not usually directly identify you, but it can provide you with a more personalized internet experience.

In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in a variety of ways, including, but not limited to:Por meio do navegador ou do dispositivo: Algumas informações são coletadas pela maior parte dos navegadores ou automaticamente por meio de dispositivos de acesso à internet, como o tipo de computador, resolução da tela, nome e versão do sistema operacional, modelo e fabricante do dispositivo, idioma, tipo e versão do navegador de Internet que está utilizando. Podemos utilizar essas informações para assegurar que o site funcione adequadamente.

• Use of cookies: Cookies allow us to collect information such as your browser type, time spent on the site, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience when using the site, as well as to target advertising to you, according to your interests. We also collect statistical information about the use of the site to continually improve our design and functionality.

  If you do not want your information to be collected through cookies, you can configure cookies in the "options" or "preferences" menu of your browser. In the links below you will find more details on how to adjust the cookie preferences of the most popular internet browsers:

  Google Chrome

  Mozilla Firefox

  Safari

  Internet Explorer

  Microsoft Edge

  Opera

  If you would like to know a little more about advertising and remarketing cookies, which are used to target advertising based on the interests of each user and the number of visits they have made to our website and their searches on the internet, visit:

  Facebook

  Google

  Bing

  Use of pixel tags and other similar technologies: Pixel tags (also known as Web beacons and clear GIFs) may be used to track the actions of website users (including email recipients), measure the success of our marketing campaigns and collect statistical data on website usage and response rates. If you have activated ad personalization on tools such as Facebook, Google or Bing, the information may be used to show you ads on their services. If you do not wish to be tracked, you can request this from each of the services:

  Facebook

  Google

  Bing

  We may hire behavioral advertising companies to obtain reports on the website's ads across the internet. To do this, these companies use cookies, pixel tags and other technologies to collect information about your use, or the use of other users, of our website and third-party websites. We are not responsible for pixel tags, cookies and other similar technologies used by third parties. You can set your preferences in your browser menu. Please be aware that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and browser.

  User Rights

  You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymization, blocking or deletion of unnecessary, excessive data or data processed in disagreement with the provisions of the law; (v) portability of Personal Data to another service provider, as long as this does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that Personal Data is only shared with the data subject.

  You should bear in mind that in certain cases (for example, due to legal requirements) your order may not be immediately fulfilled, and we may not be able to fulfill it due to compliance with legal obligations.

  Personal Data Security

  We seek to adopt the technical and organizational measures provided for by the Data Protection Laws appropriate for the protection of Personal Data in our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any of your accounts has been compromised), please notify us immediately.

  Hypertext links to other websites and social networks

  The Site may, from time to time, contain hypertext links that will redirect you to the websites of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these websites, please note that each website has its own privacy practices and that we are not responsible for these policies. Please review these policies before submitting any Personal Data to these websites.

  We are not responsible for the collection, use and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or provider of an application, social media store, operating system, wireless service provider or device manufacturer, including any Personal Data that you disclose to other organizations through the applications, in connection with such applications, or posted on our social media pages. We recommend that you read the privacy policy of each website you visit or service provider you use.

  Updates to this Privacy Policy

  If we modify our Privacy Policy, we will publish the new text on the website, with the updated revision date. We may modify this Privacy Policy at any time. If there is a significant change to the terms of this Privacy Policy, we may inform you through the contact information we have in our database or through a notification on our website.

  We remind you that we are committed to not processing your Personal Data in a manner incompatible with the purposes described above, except if otherwise required by law or court order.

  Your use of the website after the changes are made means that you accept the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please stop accessing the website.

  Person responsible for the processing of Personal Data

  If you wish to exercise any of the rights provided for in this Privacy Policy and/or in the Data Protection Laws, or resolve any queries related to the Processing of your Personal Data, please contact us via email at marketing@scma.org.br.